Tri-Town Toyota is looking for a SERVICE MANAGER!

Location: Tri-Town Toyota, 998039 Hwy. 11 North, New Liskeard, ON P0J 1P0
Job Type: Full-Time
Department: Service/Fixed Ops
Reports To: General Manager

#ItsTimeToTOYOTA @ Tri-Town Toyota #StopDreaming #StartWorking #WorkAtToyota

About Us:
At Tri-Town Toyota, a growing Toyota dealership, we are committed to providing exceptional customer service and a top-tier experience for both our clients and our team members. We pride ourselves on delivering outstanding service, maintaining a state-of-the-art facility, and creating a supportive and collaborative work environment.

As we continue to grow, we are looking for a passionate and experienced Service Manager to join our team. If you're eager to be part of a dynamic and rapidly expanding dealership, this is the perfect opportunity to grow your career!

Position Overview:
As the Service Manager, you will be responsible for overseeing the day-to-day operations of the service department, including the effective scheduling of technicians and service appointments, ensuring timely service delivery, and maintaining high customer satisfaction. Additionally, you will have oversight of the Parts Department. You’ll be instrumental in helping Tri-Town Toyota deliver quality work, exceptional service, and efficient parts management every day.

Key Responsibilities:

• Oversee the daily operations of the service department, ensuring effective scheduling of technicians and service appointments.
• Provide oversight the Parts Department.
• Meet or exceed budgeted objectives in areas such as sales, units, and customer satisfaction.
• Assist technicians in their daily work routines, offering guidance and support to ensure efficiency and quality.
• Ensure the service department and parts areas operate in a clean, safe, and well-maintained environment with first-class facilities and state-of-the-art equipment.
• Maintain high levels of customer satisfaction by delivering high-quality work on time, every time.
• Foster long-term customer relationships, helping to drive continued growth in sales and service business.
• Train, develop, and motivate service department and parts associates.
• Take on additional projects and responsibilities as assigned by the General Manager.
• Promote a positive, team-oriented atmosphere within the service and parts departments and collaborate with other dealership departments.
• Ensure compliance with safety protocols and maintain a valid driver’s license.

Qualifications:

• Previous experience as a Service Manager, preferably in the automotive field.
• Strong leadership and team management skills, with the ability to inspire and motivate a team.
• Proven track record of meeting or exceeding sales and customer satisfaction goals.
• Solid experience in managing parts inventory, ordering, and ensuring timely parts delivery to support service operations.
• Excellent organizational skills and the ability to prioritize tasks effectively.
• Solid understanding of service and parts department operations, including scheduling, budgeting, and workflow management.
• Ability to work in a fast-paced environment while maintaining attention to detail and high-quality service.
• Strong communication skills, with the ability to build strong relationships with customers and staff.
• A valid driver’s license is required.
• Bilingual (English/French is a plus.

Why Join Us?

• Competitive salary and performance-based incentives.
• Opportunity for career growth at a rapidly expanding Toyota dealership.
• Access to state-of-the-art equipment and facilities.
• A collaborative and positive team environment.
• Comprehensive benefits package, including [health insurance, paid time off, etc.].

How to Apply:

Please forward all resumes in confidence to:
Attention: Neil Fortier, General Manager
Tri-Town Toyota
998039 Hwy. 11 North,
New Liskeard, ON P0J 1P0
E-mail: sales@tritown.toyota.ca
Or contact me personally at: 705-647-5959

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